I think you have a MacBook Pro because there is no MacBook model in 2011. In order to reset to factory default, you will need the original two restore disks that came with the computer when it was new.
Before Selling or Giving Away Your Pre-Lion Mac
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Follow these instructions until you get to Step 5:
At Step 5 you will need a Snow Leopard DVD or the installer disc that came with the computer.
- Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came with your computer. Insert the disc into the optical drive and restart the computer. After the chime press and hold down the 'C' key. Release the key when you see a small spinning gear appear below the dark gray Apple logo.
- After the installer loads select your language and click on the Continuebutton. When the menu bar appears select Disk Utility from the Utilities' menu. After Disk Utility loads select the hard drive entry from the left side list (un-dented entry - mfgr.'s ID and drive size.) Click on the Partition tab in the Disk Utility main window. Set the number of partitions to one (1) from the Partitions drop down menu, click on Options button and select GUID, click on OK, then set the format type to MacOS Extended (Journaled), then click on the Apply button.
- When the formatting has finished quit Disk Utility. Proceed with the OS X installation and follow the directions included with the installer.
- If you are planning to sell or give your computer away, then do the following: After you reformat your hard drive and reinstall OS X, the computer restarts to a Welcome screen and asks you to choose a country or region. If you want to leave the Mac in an out-of-box state, don't continue with the setup of your system. Instead, press Command-Q to shut down the Mac. When the new owner turns on the Mac, the Setup Assistant will guide them through the setup process.
May 27, 2017 2:40 PM
Circle with a line through it
Learn what to do if your Mac starts up to a circle with a line through it (prohibitory symbol).
Question mark
Learn what to do if your Mac starts up to a question mark.
Options with a gear icon
Learn what to do if your Mac starts up to Options with a gear icon.
Blank (empty) screen
Wd smartware mac sierra. Learn what to do if your Mac starts up to a blank screen, such as an empty gray, black, or blue screen.
Apple logo
Learn what to do if your Mac starts up to an Apple logo or progress bar.
Globe with alert symbol
A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the Internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery.
Lock icon
If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.
System lock PIN code
Your Mac asks for a PIN code when it has been remotely locked using Find My. Enter the four-digit or six-digit passcode to continue.
Login window
At the login window, enter your user account password to log in to your Mac. If FileVault is turned on, this also unlocks your disk. You might see a default desktop picture in the background, which might change to your chosen desktop picture when you select your account.
Thunderbolt, USB, or FireWire symbol
A large Thunderbolt , USB , or FireWire symbol against a dark background means that your Mac is in target disk mode.
Learn more
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- Learn what to do if your Mac displays a message that it restarted because of a problem.
- When starting up from Windows using Boot Camp, your Mac doesn't show an Apple logo or the other macOS screens in this article.
